About
Kai Media is based in South Africa and works with owner-run private practices. The work is operations, not clinical: the phone, the quote that goes quiet, and the admin the owner does after hours.
Most of the work so far has been dental. What I've learned there — medical scheme billing, treatment plans that go quiet, a front desk of one — turns out to look much the same in optometry, physiotherapy, dermatology and veterinary practice.
The business is built around a position that costs me revenue: most of what gets pitched to practices is either already in the software they own or solves a problem they don't have. Saying that out loud on a free call loses me sales. It also means the practices I do work with already trust the number in front of them.
The work itself is operations audits, and this is how the work runs.
Owner-run private practices worldwide. Most of my work so far is dental, and most of what I've learned there — medical scheme billing, quotes that go quiet, a front desk of one — is the same in an optometry, physiotherapy, dermatology or veterinary practice.
If you own the practice and you're also the one doing the admin at 7pm, this is for you.
Northumberland Dental, an implant practice, runs a follow-up system I built inside their own Google account. It sends the follow-ups, routes a call list to reception, and stops everything the moment a patient accepts. It runs on infrastructure they already pay for. I hold none of their data.
Nothing replaced. Nothing migrated. No new software for your staff to learn.
Designed against POPIA and the HPCSA's published guidance, and handed to you in writing for your indemnity insurer.
It starts with a 15-minute call.
