Inside your own accounts
Systems run on your infrastructure, under your logins. Where possible I hold nothing at all.
How it works
How this works
It starts with a free 15-minute call, then a fixed-fee audit, then the build.
01
FreeA 15-minute call.
Free. I ask about your systems and where your day goes. If your existing software already covers what you need, that's what I'll tell you, and the call ends there.
The call is genuinely free and genuinely short. I'm not qualifying you for a pitch — I'm working out whether there is anything here worth paying for. Often there isn't, and that is a perfectly good answer.
02
Fixed feeThe audit.
Paid, fixed fee, delivered as a document. Every finding gets a current state, a target state, a measurable change, and a rand value per year. Assumptions are labelled where I've estimated rather than measured. You own the document whether or not you work with me afterwards.
Most of the week is spent working through what you've told me and checking the arithmetic. You'll be asked for numbers you already have, not for access to your patient records.
03
Scoped per findingThe build.
We work through the findings in order of value. Systems get built on top of what you already run. Nothing gets replaced, nothing gets migrated, and nobody has to learn new software.
We work through the findings in order of value, highest first. Each system is built, tested and handed over before the next one starts, so you're never waiting on a big-bang launch.
What gets built, and where it lives
On top of what you already run
Nothing gets replaced and nothing gets migrated. Your staff's day-to-day looks much the same.
Documented and handed over
You get the documentation. If we stop working together, the systems keep running and nothing switches off because an invoice went unpaid.
The short list of things I won't sell you
Most of what gets pitched to practices is either already in your software or solves a problem you don't have. Some of it is worse than that.
A system that replaces what you already run.
Migration costs more than it saves and your staff will quietly keep using the old one.
Anything that touches a clinical decision.
Drafting, sorting and flagging, yes. Deciding, no. A registered practitioner signs off on everything, every time.
A voice agent, in most cases.
It's the most demanded thing and the least ready. If your problem is unanswered calls, the fix is usually simpler and cheaper.
Something your practice management software already does.
This happens more often than you'd expect. It's a five-minute answer on the call and it costs you nothing.
The part your indemnity insurer asks about
Systems are designed against POPIA and against the HPCSA's published guidance on record-keeping and on the use of artificial intelligence in practice. The HPCSA does not approve or certify technology, and I don't claim otherwise.
- A signed operator agreement is in place before any system touches patient information.
- Systems run inside your own accounts, on your own infrastructure. Where possible I hold nothing.
- Patients are given a plain-language way to opt out of automated contact.
- Every automated action is logged, and the log is yours.
- You get a written sign-off pack for your indemnity insurer before anything goes live.
Every one of these starts with the same 15-minute call.